TGS
IT experience transformation and process redesign
We supported TGS in transforming its IT organization through a user-centered approach, driving new ways of working and evolving the delivery of internal services.
- Industry
- Published
- July 2026
The Company
Founded in 1992, Transportadora de Gas del Sur (TGS) is one of Argentina’s leading energy infrastructure companies, operating one of the largest natural gas transportation systems in Latin America. Through its extensive pipeline network and processing facilities, the company provides natural gas transportation, processing, and commercialization services to utilities, industrial customers, and power generators. As a key player in the energy sector, TGS continues to advance its digital transformation strategy by optimizing operations, strengthening the safety and reliability of its infrastructure, and improving operational efficiency. The company continuously invests in modernizing its digital platforms, automation capabilities, and data-driven technologies to support a smarter and more sustainable energy ecosystem.
The Challenge
The company sought to increase internal user satisfaction by delivering products and services that create greater business value.
The Solution
We partnered with the IT leadership team in an innovation process that empowered them to lead a cultural transformation focused on evolving service delivery. Through a series of workshops, we trained the team in new ways of working and supported user research activities to place users at the center of their processes.
Benefits
- Automation of a manual process involving five business areas.
- End-to-end process traceability for audit management.
- Approval workflow monitoring.
- Automated payment management.