MANAGING INTEGRATION SERVICES FOR OPERATIONAL EFFICIENCY

THE COMPANY

Our client is a U.S.-based chain of stores specializing in the distribution of tires and auto parts. With over 500 branches across nine states on the West Coast and more than 7,000 employees, they are known for their high level of service excellence, a fundamental pillar of their culture.

THE CHALLENGE

Our client needed a managed support service for the integration processes implemented in IBM WebSphere Cast Iron and Boomi, which are used to communicate and synchronize the main systems utilized in their business operations.

THE SOLUTION

Baufest configured a team of specialists in Managed Integration Services with high availability to support the client’s integration platform and established a Center of Excellence (CoE) to define standard development guidelines, keep training materials up-to-date, and ensure the quality of deliverables.

Through this managed service, we continuously manage metrics that enable operational optimization and ongoing improvement.

BENEFITS

• Client teams are available to focus on core business activities.
• Improvement and evolution of the existing knowledge base.
• Defined and repeatable operation and support process.
• Increased operational efficiency.