TGS

Experience transformation and redesign of IT processes

THE COMPANY

Transportadora de Gas del Sur is the widest reaching gas transport company in Latin America. It transports 60% of all the natural gas consumed in Argentina, where at Vaca Muerta it is the primary midstreamer, and is a direct supplier of both distributors and industries. It is also a leader in the liquefaction of natural gas.

THE PROBLEM

The company sought to increase internal user satisfaction by delivering valued products and services.​

THE SOLUTION

We worked together with the leaders of the IT team on an innovation process designed to make them the protagonists of a cultural change in the evolution of their service. We held diverse training workshops on new methodologies and accompanied the team leaders during the execution of a user survey so as to place them in the center of their processes.​

BENEFITS

  • Automation of manual processes in 5 areas of the company
  • Traceability in audit management
  • Monitoring of approvals
  • Automated management of payments