Experience transformation and redesign of IT processes
THE COMPANY
Transportadora de Gas del Sur is the widest reaching gas transport company in Latin America. It transports 60% of all the natural gas consumed in Argentina, where at Vaca Muerta it is the primary midstreamer, and is a direct supplier of both distributors and industries. It is also a leader in the liquefaction of natural gas.
THE CHALLENGE
The company sought to increase internal user satisfaction by delivering valued products and services.
THE SOLUTION
We worked together with the leaders of the IT team on an innovation process designed to make them the protagonists of a cultural change in the evolution of their service. We held diverse training workshops on new methodologies and accompanied the team leaders during the execution of a user survey so as to place them in the center of their processes.
BENEFITS
- Automation of manual processes in 5 areas of the company
- Traceability in audit management
- Monitoring of approvals
- Automated management of payments
